I too bought a Ridgeline jacket, at the end of the winter before last. a Rozor Back soft shell jacket. Wore it once, and hung it up in the cupboard.
So then comes last winter and I start to wear it, anbd the main front zip fails. It's a strange stiff sort of sealing kind of zip. The alloy zip carrier that slides up was as soft as lead, and opened up and came off. I tried to put it back, but it just kept bending and just broke in half.
The alloy it was made of was this really large grained soft rubbish.
I then tried the zips on the pockets, they too were the same.
I contacted Ridgeline on a few ocasions, even Mick Matheson from Sporting Shooter contacted them but to no avail, they just didn't care obviously. Had my money.
I was working in China at the time and had brought it over to wear, and couldn't do anything else about it over there.
Honestly I will never buy their stuff again, even though the Roar jacket I have with the plastic zip is fine. If they don't care about their customers, even to contact me to tell me to get stuffed, why take another risk. Make sure what you buy from them isn't faulty, check every seam and zip, and check that if anything fails the supplier can help you because, from my experience Ridgeline don't give a rats.